Coming to Goodwill in 2013 for a lodging class was a leap of faith for Sheila, who as single mother needed to spend more time with her very gifted 12 year old daughter. As soon as she learned we offered the nationally recognized certifications through American Hotels and Lodging Educational Institute, she immediately enrolled. She then joined the class for the Guest Service Gold training and the exams. She passed both exams with flying colors, earning two certifications and a lapel pin.
After being placed in a hotel position by Goodwill, she survived a robbery at gunpoint while working her shift at the hotel’s front desk. She credits Goodwill’s training for giving her the skills to handle the situation. She not only survived, but she was able to describe the person well enough that police caught him just hours later.
Now working in reservations at another local resort, she has had the highest sales each month for her department, even setting a new company record. Because of Shelia, her employer has hired another of the program’s participants, and has Goodwill come to conduct Guest Service Gold workshops for their entire guest services department.
Trever has experienced his fair share of obstacles in his life. At 23, he has managed to turn his life around within a matter of about 3 years. After completing several Goodwill training programs and obtaining his GED the prior year, Trever met his goal in 2014 of starting college and studying to become a computer programmer, all while working two jobs. As an AmeriCorps member, Trever is developing new computer classes and is a tremendous asset to Goodwill Industries. Every day he is helping to full our mission to provide job training, education, and employment to people with disabilities and other barriers to employment.
Jason Rousset has proven that you can be successful despite having a disability and social delays. At Goodwill, Jason attended Job Club where he learned about elevator speeches, resumes, attire, interviews, and employability skills. He attended Money Sense classes and one on-one sessions with the Employment Specialist to develop Life Skills. Today, Jason is neatly groomed, and working towards his potential with other people who understand his computer knowledge. His hard work paid off: Jason applied for and received an internship at ARA of Valparaiso, FL! He is now working 20 hours a week while continuing his classes at Troy University, currently working on a team project, paying his own bills, and making difference.